Episode Description

The phrase “walk before you run” echoes throughout the industry right now. Autodesk’s Senior Director of Global Customer Success Brandon LaCourciere says that with an influx of new tools hitting the market, we must solve practical problems. Adoption won’t come from solving every problem all at once.

AI needs to solve practical pain points before it solves the big hairy challenges we often describe. These everyday life improvements will be the ones that convince the masses to adopt.

Brandon LaCourciere is Autodesk’s Senior Director of Global Customer Success. He is responsible for overseeing the development and execution of ACS global customer success strategy to drive long-term customer retention and subscriber growth in a scalable manner. 

Todd Takes

1. Collaborating with Technology Providers: Getting the Features You Need: In today’s tech-driven world, it’s essential to partner with technology providers and hold them accountable. By actively engaging with your technology partners, you can better steer the development process toward delivering the features and capabilities that are most crucial for your business.

2. AI for Practical Problem-Solving: Addressing Pain Points: Artificial Intelligence (AI) has made remarkable strides, but its true value lies in its ability to simplify our lives. Before diving into complex challenges, AI should focus on resolving practical pain points. By addressing everyday issues and streamlining routine tasks, AI can significantly improve efficiency and productivity. This approach allows us to build a solid foundation for more ambitious applications of AI in the future.

3. Seamless Technology Adoption: Bridging the Gap Between Office and Field: When adopting new technology, it’s vital to connect it directly to the pain points experienced in the field. This strategic integration breaks down barriers between the office and the field, fostering a more natural and organic adoption process. This approach ensures that technology becomes an enabler rather than a hindrance in your operations.


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