Episode Description

When we think about communicating better in construction, we first need to ask ourselves a basic question. What does that even mean? It isn’t as easy and straightforward as it seems at first glance. In fact, better communication means something different to everyone. In these situations, taking the time to understand where the other side is aiming for is very helpful.

Ron brought up a stunning stat in that 35% of time on a jobsite is related to miscommunication. That is crazy! How much could you do if you got 35% of time back in your day? This is definitely not a minor issue.

We need to focus on the customer experience. The better and more simplistic we can make the experience, the more likely we are to have a lifelong customer.

Todd Takes

  1. When we think about communicating better in construction, we first need to ask ourselves a basic question. What does that even mean? It isn’t as easy and straightforward as it seems at first glance. In fact, better communication means something different to everyone. In these situations, taking the time to understand where the other side is aiming for is very helpful.
  2. Ron brought up a stunning stat in that 35% of time on a jobsite is related to miscommunication. That is crazy! How much could you do if you got 35% of time back in your day? This is definitely not a minor issue.
  3. We need to focus on the customer experience. The better and more simplistic we can make the experience, the more likely we are to have a lifelong customer.

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