This is a special episode of Bridging the Gap. This is our final live recording from the 5th annual MEP Force. During the Day 1 General Session, we sat down with the Queen of Prefab herself, Amy Marks. A key theme she touched on was 'expected experience' in your job and in a product. How you anticipate a situation can drastically affect your satisfaction with it. She also touched on the importance of productization. We have to do a better job taking all the knowledge and ideas we have and turn them into products and processes.